Frequently Asked Questions
Everything you need to know about shopping with Maxfield LA.
What is your return policy for designer items?
We accept returns on most items within 14 days of delivery, provided they are in original condition with all tags and security seals intact. Please note that certain exclusive collaborations and vintage pieces may be final sale.
Do you offer international shipping?
Yes, Maxfield LA ships globally. Shipping costs and delivery timelines vary by destination and are calculated at checkout. Please note that international customers are responsible for any applicable customs duties or import taxes.
How can I be sure the products are authentic?
Authenticity is our core promise. We source directly from designers and authorized distributors. Every item undergoes a rigorous multi-point inspection by our in-house experts before being listed for sale.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and Shop Pay installments for eligible purchases.
Can I modify or cancel my order after it has been placed?
To ensure rapid delivery, we begin processing orders immediately. You may request a cancellation within 30 minutes of placement. After this window, we are unable to modify orders, but you may initiate a return once the package arrives.
How do I track my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.